Returns & Exchanges
At Bootlegger, we take pride in the quality of our artisanal food products; however, due to the perishable nature of our goods, we handle returns on a case-by-case basis to ensure complete satisfaction. If your order arrives damaged or incorrect, please contact us within 24 hours of delivery for a full refund or replacement.
Inspect Your Order
Upon delivery, please immediately check your package for any signs of damage, leakage, or incorrect items before opening the vacuum seals.
Contact Support
Email our support team with your order number and clear photographs of the product and packaging if there is an issue with your delivery.
Review Process
Our quality assurance team will review your claim within 48 hours to determine if a refund, store credit, or reshipment is the appropriate resolution.
Resolution Delivery
Once approved, refunds will be processed back to your original payment method, or a fresh replacement will be expedited to your address at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing